On-site service

Troubleshooting and optimisation services

  • Fast field support to solve process and instrumentation issues

  • On-site failure diagnostics and reporting

  • Efficient on-site repairs to reduce plant downtime

  • Check and optimisation of existing installations

At a glance

  • Effective troubleshooting service when conventional helpdesk and other remote support options fall short
  • On-site support for small and easy repairs, including quick failure diagnostics and resolution
  • KROHNE service experts assist in implementing changes during normal operations or planned downtimes

Your challenge

Ensuring the seamless operation of process instrumentation is paramount for industries relying on precision and efficiency. Yet, challenges can arise unexpectedly, disrupting operations and jeopardizing productivity. When unpredictable technical events occur that affect plant availability, instrumentation support is often required at short notice.

Our service

KROHNE understands these challenges and offers a tailored On-site Service portfolio to address them effectively. As part of a wide range of after-sales services, the On-site Service is designed to provide troubleshooting and on-site repairs when technical issues can’t be fixed remotely via the Service Hotline, the Expert Helpdesk or the Remote Support via online diagnostics. In this way, KROHNE service effectively helps with keeping your instrumentation and solutions running smoothly, minimizing downtime and maximizing productivity.

Your added value

  • Short response times to solve problems and support plant uptime
  • Coordinated service teams with accessible spare parts
  • Cost-effective solution to maintain plant availability
  • Your peace of mind – Support for your maintenance teams if requested
  • Dedicated KROHNE support team for troubleshooting on offshore facilities

KROHNE Service Top Tips

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Did you know that KROHNE can help you perform cost-effective self-service? Check out our wide range of Installation, Commissioning and Verification (ICV) video tutorials and step-by-step service videos!

Discover the KROHNE myDevice smart service tools for enhanced diagnostic capabilities, fast troubleshooting and field verification.

Eager to find product-specific datasheets, certificates, software tools or the latest Service brochure? Try the new KROHNE Downloadcenter with many search and filter options tailored to your needs.